Privacy policy

Last updated: August 16, 2026

This Privacy Policy explains how Gløde (the “Site”, “we”, “us” or “our”) collects, uses and shares personal information when you visit, use or make a purchase from glode.nl or otherwise interact with us.

For this policy, “you” means a customer, website visitor or other person whose personal information we process. This policy is written for customers in Ireland and the wider European Economic Area.

Who is responsible for your personal data?

Gløde is responsible for the personal data we process through our online store, unless a third-party service provider acts as an independent controller for its own service. Shopify provides our ecommerce platform and may process personal data as described in Shopify’s own privacy documentation.

Personal information we collect

The personal information we collect depends on how you use our store. It may include:

Contact details: name, email address, phone number, billing address and delivery address.
Order details: products purchased, payment confirmation, shipping information, returns and customer service history.
Account information: login details and information needed to keep your account secure, where you create an account.
Customer support information: information you choose to provide when contacting us.
Usage information: device, browser, IP address, pages viewed, interactions with the Site and cookie-related information.

How we collect information

We collect information directly from you when you place an order, create an account, contact us or sign up for communications. We also collect some information automatically through cookies and similar technologies. In addition, we receive information from service providers that help us operate the store, process payments, ship orders, prevent fraud, provide support and analyse store performance.

Why we use your information

To fulfil orders and provide services: processing payments, confirming orders, arranging delivery, handling returns and providing customer support.
To communicate with you: responding to questions, sending order updates and service messages.
To improve and secure the store: monitoring performance, preventing fraud, troubleshooting and protecting our rights and the rights of customers.
For marketing: sending promotional messages where allowed by law or where you have consented, and showing relevant advertising.
To meet legal obligations: accounting, tax, consumer law, data protection and other legal requirements.

Legal bases under GDPR

Where GDPR applies, we process personal data on one or more of the following legal bases: performance of a contract, compliance with a legal obligation, our legitimate interests, your consent, or another lawful basis permitted under applicable data protection law.

Cookies

We use cookies and similar technologies to run the store, remember preferences, understand how visitors use the Site and support advertising or analytics where permitted. You can manage cookies through your browser settings and, where available, through our cookie banner or privacy settings. Some cookies are necessary for the Site to function.

Who we share information with

We may share personal information with service providers and partners who help us operate the store, including ecommerce platform providers, payment processors, delivery companies, IT providers, customer support tools, analytics providers and marketing partners. We may also share information where required by law, to protect our rights, in connection with a business transaction, or where you ask us to do so.

International transfers

Some service providers may process personal information outside Ireland or the EEA. Where this happens, we rely on appropriate safeguards where required, such as adequacy decisions, standard contractual clauses or other transfer mechanisms permitted by law.

How long we keep information

We keep personal information only for as long as needed for the purposes described in this policy, including order fulfilment, customer support, accounting, legal compliance, fraud prevention and dispute handling. Retention periods depend on the type of information and the reason it is held.

Your rights

Depending on your location and the circumstances, you may have rights to access, correct, delete, restrict or object to the processing of your personal data, request portability of your data, withdraw consent where processing is based on consent, and lodge a complaint with a supervisory authority.

In Ireland, the supervisory authority for data protection is the Data Protection Commission. You can find information at dataprotection.ie.

Marketing preferences

You can unsubscribe from promotional emails by using the unsubscribe link in our emails. Even if you opt out of marketing, we may still send service messages about your orders, account or transactions.

Children

Our services are not intended for children and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Security

We use reasonable technical and organisational measures to protect personal information. No online service can be guaranteed to be completely secure, so please avoid sending sensitive information through unsecured channels.

Third-party links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before providing personal information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or business operations. The updated version will be posted on the Site.